30 Day Risk Free Trial
NeckEase combines cervical traction with built-in heat therapy in a single 10-minute routine, the same combination physios use in-clinic but available at home for the cost of two appointments.
Why NeckEase?
Loosen tight muscles
Gentle traction opens the space between vertebrae.
Melt stubborn knots
Steady heat draws blood into stiff tissue.
Sit and sleep upright
Contoured support keeps the spine in line.
30-day risk-free trial
Return it within a month for a full refund.
Tell your NeckEase story
FAQs
FAQs
Shipping & Delivery
Orders & Payment
FAQs
Shipping & Delivery
Orders & Payment
How does it work (cervical traction)?
When you lie back on the contoured foam, the central dip supports the natural cervical curve and the raised sides gently draw the neck into traction, decompressing the cervical spine that gets compressed by forward head posture at a desk. At the same time the built-in heat dilates blood vessels near the skin, lifts local circulation, brings more oxygen to sore muscles, dials down how strongly pain registers and reduces muscle guarding. Together the traction and the heat release the tightness that a flat heat pack alone cannot reach.
How is this different from a cheaper alternative?
A wheat bag or heat pack only warms the surface. It sits flat and does nothing for the compression in the cervical spine. A traction collar decompresses but does not heat. NeckEase is shaped specifically to hold the cervical curve and apply traction while heating the same area at once, so it addresses both the compression and the muscle tension in one lie-down, which a single-function product cannot.
Who is it for?
It is used by desk workers and office staff with chronic neck stiffness, work-from-home users experiencing posture-related neck and shoulder tension, people with tension headaches linked to neck muscle tightness, people seeking at-home alternatives to physiotherapy or massage.
How often should I use it?
Daily, with sessions of 10 to 15 minutes recommended.
Is it suitable for everyone?
Not always. People with existing neck injuries or conditions should consult a doctor before use; Not recommended for use close to sleep time as heat may make it harder to fall asleep. Start on the lowest setting, and check with your doctor first if you are unsure.
How long will it take to receive my delivery?
We use Australia Post for most of our deliveries.
All orders are processed within 24-48 hours of purchase. Once dispatched, it will typically arrive within 6-9 business days, depending on your location.
You’ll receive a tracking link as soon as your order is on its way so you can follow it every step of the journey. 🎉
How does the 30 day guarantee work?
We want you to love your NeckEase™ products. If for any reason it’s not the right fit, we offer a 30-day money-back guarantee.
To be eligible for a return, the items must:
• Be in the same structural condition as when received
• Be returned in its original packaging
• Be cleaned and sanitised prior to return
Once the item is received, your refund will be processed promptly.
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments, which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
